My Xbox 360 is busted, it just started off as freezes once in a while, but now I get the dreaded Ring of Death when I try to turn it on. So, today my experience with Microsofts’ Customer Support started, it’ll hopefully be a quick and smooth ride. Apparently this is what happens when you need to return your Xbox 360 for repair:

Microsoft either sends or e-mails you a bunch of labels (I chose to get mine e-mailed, still waiting for it).

Then you pack your console in a box (just the console, no wires, no harddisk, yay for keeping settings and savegames) and tape the labels on it.

You’ll also receive a phone number for UPS, you call them and set a date for them to come and get the console.

15 work days after they pick it up, you’ll receive your console again, if you haven’t received it you can call the Customer Support again to whine… and stuff.